Frequently Asked Questions
General
Airport Transportation
Our front desk guest service agents will be more than happy to assist with arranging transportation to and/or from the airport. Rideshare services are also easily available.
ATM
An ATM is located in our Marcato.
Business Services
Stop by the front desk where we will be happy to assist with faxing, printing, etc.
Can I store my bags there before I check-in or after I check-out?
Yes, that can be arranged. The front desk will hold them for you until you're ready, we are here to help.
Can I have a package sent there prior to my arrival?
Sure. Here's the address:
(Guest name here)
c/o: Front Desk, Carte Hotel
401 W Ash Street,
San Diego, CA 92101
If the package arrives before you check-in, we'll hold it for you at the front desk until you arrive.
Do you have a pool?
Yes! We have a heated saltwater pool that can be found on Level 4.
- Chic shaded cabanas available for reservations, please reach out to RSVP@CarteHotel.com.
- Food and beverage service available
- Towel service and complimentary WiFi
Do you have a shop?
We have snacks and necessities, SunBum sunscreen and the good stuff — like You&Yours canned cocktails, pool floaties, succulent arrangements and other local fares — all for sale across from the front desk in the shop. To purchase, please take your items to the front desk to add to your room.
What are the food and drink options?
Watercolors
Breakfast, Lunch and Dinner, also including our Lobby Bar to satisfy your want for an adult beverage.
*24-hour Grab-n-Go items can be viewed in the glass case in the bar, items such as house-made yogurt parfait, chicken caesar wrap, and slices of cheesecake are made fresh daily and available for purchase with the Front Desk.
Above Ash
The essence of San Diego and our stunning rooftop space 16 stories above Little Italy.
- Dine under the stars with fire pits, small bites and curated cocktails
- Picturesque views of San Diego Bay and 360-degree cityscape
Our rooftop restaurant and bar, Above Ash Social, is open Wednesday and Thursday from 4pm to 10pm, Friday and Saturday 12pm to 11pm, Sunday from 12pm to 10pm and a Happy Hour available Wednesday-Sunday from 4pm-6pm.
Reservations are not needed to enjoy the rooftop, tables are first come first serve. If you would like to make a large party reservation or have any other general questions, please reach out to RSVP@CarteHotel.com.
Can I rent venues?
Yes. We rent out our spaces for private events, weddings, bridal and baby showers, conferences, private dinners and more. You can get details about our different event spaces here.
Can I take professional photos in the hotel?
There's a possibility you can. Fill out the form here, and someone will get back to you shortly.
Reservations
What are your reservation policies?
You must be 18 or older to book a room.
Please note that for security purposes, you will be asked to provide a valid government or state-issued photo ID at check-in and a credit card.
How do I modify my reservation?
To modify a reservation, please have your confirmation number ready and call us at 619-546-9600.
Cancellation
How do I cancel my reservation?
Cancellation policies may vary depending on the rate or dates of your reservation. Please refer to your reservation confirmation to verify your cancellation policy. If you need further assistance, call the hotel directly at 619-546-9600. You can find your cancellation policy in your confirmation email.
Reservations designated as non-refundable at the time of booking remain non-refundable regardless of circumstances.
Check-in/Check-out
What time is check-in and check-out?
Check in is after 4pm.
Check out is by 11am.
Early Departure Fee: $75
Late Checkout Fee: $75
Wi-Fi
High Speed Fiber Wi-Fi. All guests get free standard Wi-Fi in your room and throughout the property.
Parking
Where do I park?
We offer valet parking only at this time. Feel free to pull up to the front of the hotel and an associate will be glad to park your vehicle.
Valet Parking: $65.00 per night with in & out privileges
We have 6 Tesla Charging Stations available at no additional charge
Payment
Currency: US Dollar
Accepted credit cards: American Express - Carte Blanche - Diner’s Club - Discover - MasterCard - Visa
Pets
Pets allowed for an extra charge of USD 75.00 per accommodation, per stay. Up to two medium-sized dogs allowed per room (up to 50 lb each). Pet-friendly rooms can be requested by contacting the hotel. Pets may not be left unattended in guestrooms. Pets are not allowed on our rooftop or in the pool areas due to local and state regulations. Service animals exempt from fees/restrictions.
Smoking
Can I smoke in my room?
No. All rooms are completely non-smoking. If you light up or vape inside the hotel we must charge a fee of up to $300 USD for smoking in the hotel, including on the rooftop. Please ask the Front Desk for locations of designated outdoor smoking areas. Go outside, the weather is great!
What is your Privacy Policy?
Our full Privacy Policy can be found here.
Is Carte Hotel Downtown San Diego ADA Compliant?
We have many ADA compliant rooms, including our King Bay and City Views, Junior Suite and Large Double Queen corner rooms. Please call reservations to book one of these rooms or reserve online here.
ADA access can be enjoyed on our lobby level restaurant throughout Watercolors and compliant bathrooms just past the elevators. Our pool is equipped with a chair lift. We have 2 ADA compliant parking spots and our fire alarms are equipped with both flashing lights and audio alerts. Braille signage is in our rooms, public spaces and elevators.